• • • • Loki Labs Inc, 500 E. Las Olas Blvd, #1406, Fort Lauderdale, Fl, 33301 www.lokilabs.io CONFIDENTIAL 1
IT Manager Loki Labs Inc
Full-Time
Your Role:
The IT Manager plays a key role in supporting both internal infrastructure and client- focused cybersecurity operations. In this position, the IT Manager will contribute to and gain exposure across multiple functional areas, including (i) maintaining and securing Loki Labs’ internal systems and network infrastructure [infrastructure and cloud skills development], (ii) operating in a customer-facing capacity as a technical point of contact for managed detection and response (MDR) clients [technical account management and SOC coordination], and (iii) supporting the company’s incident response and vulnerability management workflows [incident response and cyber hygiene skills development].
This position works closely with the Infrastructure Security Engineer and SOC team and is more heavily focused on client interaction, including delivery of monthly security reporting, answering questions, and helping translate technical recommendations into action. The role is well-suited to a mid-level professional with strong hands-on technical ability and interest in growing their project leadership and client engagement skills within a collaborative, security-focused environment.
Responsibilities
• Provide hands-on support for endpoint management (Windows, macOS, Linux), including provisioning, patching, hardening, and troubleshooting.
• Administer and maintain core infrastructure: Active Directory, Group Policy, DNS, DHCP, file servers, and VPNs.
• Support Linux server environments, including user management, services, and firewall configurations.
• Oversee or assist with network infrastructure tasks, such as IP configuration, VLANs, Wi-Fi/AP management, and firewall rule changes.
• Administer cloud and hybrid environments, including Microsoft 365, device management platforms (Intune, Jamf), and backup systems.
• Implement and maintain cybersecurity best practices across systems: patching, MFA, secure configurations, encryption, endpoint protection, and logging.
• Participate in incident response: assist with triage, containment steps, and coordination with the SOC.
• Collaborate with the Infrastructure Security Engineer to support internal SOC operations and tooling.
• • • • Loki Labs Inc, 500 E. Las Olas Blvd, #1406, Fort Lauderdale, Fl, 33301 www.lokilabs.io CONFIDENTIAL 2
• Serve as a customer-facing technical contact for MDR clients: deliver monthly reports, discuss findings, provide basic recommendations, and help manage expectations.
• Support internal and client-facing IT and cybersecurity projects: contribute technical input, help track progress, and assist with task coordination.
• Document systems, procedures, changes, and client-facing activities to support transparency and continuity.
• Contribute to continuous improvement efforts across tools, processes, and customer experience.
Requirements
• Must be a U.S. citizen and possess or be eligible to obtain a Top-Secret clearance with SCI access.
• 5–7 years of hands-on IT experience, with a focus on endpoint, server, and network administration across hybrid environments.
• Strong experience managing Windows, macOS, and Linux systems, including provisioning, patching, and securing endpoints.
• Proficient with infrastructure services such as Active Directory, Group Policy, DNS, DHCP, and firewalls.
• Practical experience deploying and managing cloud-based solutions using AWS, Azure, and/or Google Cloud Platform.
• Proficient in scripting and automation using PowerShell, Bash, and ideally Python.
• Understanding of remote monitoring and management (RMM) platforms and their role in centralized IT support.
• Exposure to SIEM platforms, log management, and security monitoring workflows — including log ingestion, alert triage, correlation, and incident escalation.
• Solid understanding of SOC operations and how the SOC supports broader cybersecurity and IT functions.
• Demonstrated application of cybersecurity frameworks such as CIS Controls, NIST CSF, or similar — with experience implementing controls and securing infrastructure.
• Strong communication and documentation skills, with the ability to lead client- facing technical conversations, deliver monthly reports, and provide actionable recommendations.
• Experience supporting incident response efforts including triage, containment, and coordination with internal or client teams.
• Experience leading technical projects or managing a team, even in an informal or hybrid capacity.
• • • • Loki Labs Inc, 500 E. Las Olas Blvd, #1406, Fort Lauderdale, Fl, 33301 www.lokilabs.io CONFIDENTIAL 3
Preferred
• Familiarity with vulnerability management, secure configuration baselines, and endpoint hardening best practices.
• Experience managing device and identity platforms (e.g., Intune, Jamf), Microsoft 365 environments, and backup/disaster recovery systems.
• Professional certifications such as CISSP, CISM, or CASP+ are strongly preferred. Additional certifications (e.g., Microsoft, CompTIA, ITIL) may be considered based on experience.
Travel Requirements
Approximately 10%, with the potential for additional travel based on business needs.
Off Site Working
This position will be permitted to work by remote until such time as the Company opens an office in Orlando, Florida
Role Type
This position will be a full-time position.
Compensation and Benefits
Market rate salary based on candidate experience, location and qualifications.
Standard entitlements to health care insurance contributions, 401K contributions, paid time off, and annual bonus program in line with company policies.
- The IT Manager plays a key role in supporting both internal infrastructure and client-focused cybersecurity operations. In this position, the IT Manager will contribute to and gain exposure across multiple functional areas, including (i) maintaining a...
- This position works closely with the Infrastructure Security Engineer and SOC team and is more heavily focused on client interaction, including delivery of monthly security reporting, answering questions, and helping translate technical recommendation...
- Responsibilities
- Requirements
- Travel Requirements
- Off Site Working
- Role Type
- Compensation and Benefits