Position: IT Manager 

Terms: Full Time, Direct Hire

Location: San Antonio, TX or Orlando, FL(hybrid)

Compensation: 110-120k FTE with benefits 

Requirements: Must be eligible to obtain DOD Top Secret Clearance in the future 

Your Role:
We’re seeking an experienced IT Manager to support internal infrastructure as well as client-facing cybersecurity services. This individual will contribute across multiple areas—ranging from securing internal systems and managing network resources, to serving as a key technical liaison for managed detection and response (MDR) clients. The role also plays an active part in incident response procedures and vulnerability remediation initiatives.

This position involves close collaboration with the SOC team and Infrastructure Security Engineer, with a stronger emphasis on client engagement, including presenting monthly security reports, addressing technical inquiries, and helping clients act on cybersecurity recommendations. This is an ideal opportunity for a mid-career IT professional looking to expand their leadership and client communication skills in a highly collaborative, security-driven environment.

Key Responsibilities:

• Provide hands-on support across endpoint platforms (Windows, macOS, Linux), including imaging, patching, hardening, and issue resolution.

• Maintain and administer core services such as Active Directory, DNS, DHCP, Group Policy, file servers, and VPNs.

• Assist with managing Linux-based systems, including user access, system services, and firewalls.

• Contribute to network operations, including managing IP addresses, VLANs, wireless access points, and updating firewall rules.

• Support cloud and hybrid infrastructures like Microsoft 365, device management tools (Intune, Jamf), and backup solutions.

• Apply cybersecurity best practices across the environment: multi-factor authentication, encryption, secure configs, logging, and endpoint protections.

• Participate in incident response tasks such as alert triage, containment, and liaising with the SOC.

• Partner with the Infrastructure Security Engineer to improve internal tooling and SOC workflows.

• Act as a client-facing technical resource for MDR services, including report delivery and discussion of findings and improvements.

• Contribute to internal and client-facing projects by providing technical input and supporting coordination efforts.

• Ensure documentation is consistently maintained across systems, processes, and client touchpoints.

• Take part in ongoing process improvement initiatives aimed at enhancing both internal operations and customer outcomes.

Basic Qualifications:

• U.S. citizenship required; ability to obtain a Top Secret clearance with SCI eligibility.

• 5 to 7 years of experience in IT operations, including endpoint, server, and network administration in hybrid environments.

• Strong working knowledge of Windows, macOS, and Linux endpoint management and hardening.

• Proficient in managing services like Active Directory, Group Policy, DNS, DHCP, and firewalls.

• Experience with cloud infrastructure, particularly AWS, Azure, or Google Cloud.

• Scripting skills in PowerShell, Bash, and ideally some exposure to Python.

• Familiar with remote management tools (RMMs) and their role in centralized support.

• Exposure to SIEM and log analysis, with an understanding of event correlation, alerting, and escalation workflows.

• General understanding of how SOC operations integrate with IT and security programs.

• Hands-on experience applying frameworks like the CIS Controls or NIST CSF to secure environments.

• Strong communication skills, especially in delivering technical findings to clients and creating actionable documentation.

• Experience assisting with incident response and coordination efforts.

• Demonstrated leadership in technical initiatives or in team support roles.

Preferred Experience:

• Understanding of vulnerability management programs and secure system configuration.

• Experience with MDM and identity tools (e.g., Intune, Jamf), Microsoft 365 security and administration, and disaster recovery planning.

• Relevant certifications such as CISSP, CISM, or CASP+ preferred; Microsoft, CompTIA, or ITIL credentials also considered.

Travel:
Expect up to 10% travel, with potential for additional travel depending on client or business needs.